The HAPPA Team

Sarah Arthur

In 2004 Sarah started as a Groom on the yard, she instantly felt a huge sense of commitment to HAPPA. The core objectives of the Charity were close to her heart due to many years of equestrianism and interest in all types of horsemanship. Through hard work, mentoring and personal development Sarah has progressed through the Organisation and is now the Charity’s Chief Officer. Her phenomenal journey throughout her many job roles at Shores Hey Farm has been enriched by gaining management and leadership qualifications along the way. There is nothing that she doesn’t know about the Charity, her experience within the Organisation means that she has a good operational knowledge of all areas, allowing her to lead and progress the Organisation, with the ability to empower others to share her passion.


‘I was delighted to be given this opportunity by the Board of Trustees. I am fortunate in having such a dynamic team of specialists within the workforce, all with the drive and enthusiasm to ensure the Charity succeeds well into the future.’

Suzanne Bartlett

Suzanne has worked for the Charity since 2012 and has progressed to taking on added responsibilities over the years. Now Senior Executive Assistant her role has evolved and she is now responsible for HR management, overseeing the Centre receptionists, ensuring the smooth running of the offices at Shores Hey Farm including IT support. Her main duty is to assist the Chief Officer by providing confidential support and proficient management of work diaries. Suzanne is passionate about the success of the Charity and a key member of the Team.


‘HAPPA is a charity close to my heart which will see many changes in the years to come. I like to get involved with events at the Centre and am not adverse to mucking in when needed. I particularly like transforming into the yard mascot and enjoy seeing the fun and laughter this brings, it is nice to be able to have variety in your working day. Every day is different in my role which can be challenging yet exciting.’

Carol Chidley

I joined HAPPA as their Finance Officer almost 5 years ago, at a very exciting time for the Charity.  Thanks to the generosity of legacy benefactors we were about to embark on a major re-development of the site enabling us to improve and expand our equine rehabilitation facilities and enhancing our visitor experience through the new Visitor’s Centre and Conferencing Centre.


It was a challenging yet rewarding time for me as I had to develop new systems and procedures to meet the demands of our increased activities, and during the past 18 months I have fortunately been joined by my assistant Kerry who has helped to ease my increasing workload.


Following the retirement of Veronica Gibson, after over 20 years in the role.  I have recently taken over responsibility for the Charity’s Legacy portfolio.  HAPPA receive no external government funding and are 80% reliant on legacies for their continued existence.  So it’s with a little trepidation, but a lot of excitement that I follow in Veronica’s footsteps and take on this new challenge.

Philip Bradley

Philip is HAPPA’s Digital Administrator. He is responsible for the administration of HAPPA’s online presence. This includes the management of digital media, including website content, social media and online fundraising. Philip has previously worked for the BBC, Towneley Hall, Nelson and Colne College and Burnley College. The skills and experiences gained from these previous roles will help Philip to ensure great quality HAPPA online updates for everyone.

Philip holds a  BA Hons: Integrated Media and a Certificate in Teaching in the Lifelong Learning Sector.

Philip is also a wood turner, tutor, product developer and prop maker in his spare time.

Julie Pharaoh–Gan

Julie has worked for the Charity for 11 years now, and has been involved in organising our events and activities, supporting our marketing strategy, managing volunteers, managing The Fussy Filly, supporting our community fundraising and external presence and much more. Maintaining all these duties Julie now heads up the Development Team; Equine Development Officer, Digital Administrator, Education & Events Co-ordinator, Casual Activities Co-ordinator, Volunteer team, as well as delivering our marketing strategy including the HAPPA magazine.


‘I am thrilled to be able to take up this role and begin my journey into management with a team I already know, and love! I welcome the challenges that lie ahead to ensure our presence in the community and online is maintained to a high-standard, to ensure that we continue to fundraise and develop income streams at the Centre, to develop our educational programme and activities, to continue to develop our volunteer programme and work with our volunteers and finally to support our equine activities and events at the Centre; ensuring we continue to strive to improve and promote equine welfare.’

Mark Travis

Mark has worked for the Charity as the Chef Manager for some time and has been involved right from word go with The Scullery Café and Facilities Hire at Shores Hey Farm. His new role means he will be hanging up the apron strings and instead focusing on developing facility hire packages whilst overseeing the smooth running of the Visitor’s Centre. Mark will be working closely with the Head Chef and Restaurant Supervisor to ensure we continue to offer the best possible customer experience.


‘I am extremely happy to be given the opportunity to learn new skills and progress to this new position within a great charity I’ve seen change and progress over the years.  I am excited to take on the challenge of promoting and securing bookings for the hire of the unique facilities at Shores Hey Farm. It is lovely to know that all the income generated in my new role is put back into the Charity to help the horses.’


Amanda Berry

Amanda is HAPPA’s Head of Equine Operations. Amanda is responsible for the management of the Equine Action Team, comprising of Equine Inspectors and Loan Scheme Support Officers, along with all operations on the yard and the yard team.  Amanda processes any complaints the Charity receives and manages the administration of HAPPA’s Loan Scheme ensuring each equine stays in contact with HAPPA once it finds its Forever Home.

Amanda brings to HAPPA a lifetime of experience with horses and is also responsible for equine administration and movements, liaising with Voluntary Inspectors carrying out HAPPA Inspections and assists with all equine related enquiries.

Amanda holds a Level 5 Management Diploma and is one of the longest serving employees at HAPPA.

Jeanette Orrell

Jeanette is one of HAPPA’s Loan Scheme Support Officers and she has a lifetime of experience of equines, as well as experience of offering support and care.

Jeanette is on hand to offer advice and guidance for our Borrowers and is in charge of scheduling home visits twice per year. Delivering effective Care Plans and assisting in educational presentations for groups and individuals is another aspect of Jeanette’s varied role.

Rachel Roberts

Rachel is another of HAPPA’s Loan Scheme Support Officers. Rachel covers the South and is based in the Forest of Dean. Her role is very varied as Jeanette’s.

Rachel is also a Foster Carer for one of HAPPA’s youngsters.

Tracy Capper

Tracy is one of HAPPA’s Equine Inspectors. She has had horses all of her life and as a retired Police Officer she brings her experience to this role.

Elizabeth (Liz) Pharaoh

Liz trained and served in The Metropolitan Police, before moving to Yorkshire to work with West Yorkshire Constabulary and finally West Yorkshire Mounted Section.

A keen horsewoman both professionally and as a hobby, Liz has spent many years working with equines and brings a wealth of knowledge to the Equine Action Team.

In her spare time Liz enjoys spending time with her own horses, dogs, cats and chickens!

Laura Brown

Laura will be a familiar face to those who visit Shores Hey Farm as she was employed as Senior Equine Care Officer until applying, successfully for the role of Equine Development Officer.
Laura is HAPPA’s Equine Development Officer (EDO), being responsible for the re-homing of the equines on site, the Second Chance Sponsorship Scheme, Tack Shack and equine events. Laura brings a vast amount of equine knowledge from working on top competition yards as well as having a BSC (HONS) Degree in Equine Studies and Physical Therapy and her BHS Stage 2.

Laura competes with her own horse outside of work.

Alice Whittaker

Alice is HAPPA’s Senior Equine Care Officer, overseeing day to day care of the equines and the yard; supporting and training the Equine Care Officers at the Centre.

Alice has a wealth of equine knowledge holding a BA (hons) Degree in Equine Management and BHS Stage 3 Riding and 3 units of BHS Stage 3 Care.

Alice knows HAPPA and the local community well having lived in the area for many years.

In her spare time she enjoys looking after her own horse and helping on the family’s dairy farm.

Morgan Standen

Morgan is the EQUINE TRAINER at HAPPA and is responsible for all the backing and rehabilitation programmes of the equines on site. Working with the yard team she ensures all the horses are produced to a high standard in preparation for rehoming.

Morgan is a BHSAI and has worked in numerous equine sectors from studs to international event yards, She has also competed in BE to Novice Level, BD to Elementary Level and BSJA to Newcomer’s Level. Morgan has also studied natural horsemanship which coupled with classical techniques has proven to be invaluable when working with HAPPA equines who have, very often, not had the best starts in life.

Morgan is an active member of Bolton by Bowland Drama Group and enjoys playing rounders with her team the ‘Bowland Gamebirds’.

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