Postage & Packing

Charges are £3.95 irrespective of items ordered within the UK. We do not deliver outside of the UK or to a Post Office Box Number.

Removing Items

To remove any items from your order, go to checkout and select remove or alternatively please select the minus icon in your shopping basket.

Delivery Schedule

We endeavor to dispatch items within 10 working days of receipt, subject to stock availability but please allow a further 7 working days before querying non-delivery. Items are sent from HAPPA via Royal Mail or DHL. If you have a query with regards to your order or returns please contact the team on 01282 455992 or email [email protected].

Returns

You are entitled to cancel your order and return the goods within 7 working days for a full refund. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty. Any goods returned should be in saleable condition. Please note: Refunds of appeal, Second Chance Sponsor or general donations are not permitted.

None of these terms affect your legal rights and these are not diminished in any way.

All returns must be sent to:

Taylor Building, Shores Hey Farm, Off Halifax Road, Briercliffe, Burnley Lancashire BB10 3QU

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Events

Consent Form

  • If the event requires a consent form to be completed, this must be returned within 48 hours of the event. These will be sent through via a Google Form once payment has been received from the paying adult. 

Arrival & Departure 

  • Arrival and departure times will be stated by the Coordinator via email. Ring 01282 455992 if you are unable to pick up your child due to reasons out of your control.
  • Please report to Shores Hey Farm Reception on arrival and at departure (for events requiring collection of a minor).

Health & Safety

  • By partaking in equine events participates are to be aware that the session involves interaction with HAPPA horses and ponies and understand the risk associated with involvement with animals. HAPPA risk assess their equines for suitability in all activities involving the general public. However, as is the nature of animals, at times they can be unpredictable.
  • All participants attending the event must be of the required age limit or above.
  • Please ensure that you/children attending the event are dressed appropriately. If attending an event that requires them to be around the horses the following clothing rules should be adhered to:
    • No open toe shoes – ideally wellies
    • No loose clothing
    • Extra layers if weather suggests
    • Sleeve length to be no shorter than the elbow
  • For all day events a packed lunch will need to be brought with you/your child. Lunch is not provided. 

Event Cancellations

  • Please give at least 4 days’ notice before the event date if you wish to cancel.
  • If we are able to re-sell your place on the event you will receive a full refund, if we are unable to re-sell your place on the event a refund will not be given. 
  • We are able to transfer the booking to another date if the provisions above are met, a £10 admin fee will be charged.
  • Transfer of names are accepted, a new consent form will be requested.
  • HAPPA reserve the right to move or cancel an event due to unforeseen circumstances beyond HAPPAs control. At this point you will be offered an alternative date/s to move your booking to at no additional cost to yourself.

Birthday Party Cancellations 

  • 50% of the total party cost will be refunded up to 7 days before the party date.
  • If the party date needs to be changed once booking form and payment have been received a £10 admin fee will be charged.
  • HAPPA reserve the right to move or cancel the party due to unforeseen circumstances beyond HAPPAs control. At this point you will be offered to move the party free of charge

Safe Guarding

  • Coordinators running the event have passed an Enhanced DBS check and are provided with regular Safe Guarding Training.
  • During the event child supervision ratios will be complied with throughout as recommended by governing bodies.
  • Coordinators are to comply with HAPPA Safe Guarding Policy & Safe Guarding Risk Assessments (copies available on request).

First Aid

  • We have designated First Aid Staff onsite during opening hours, who are professionally trained and will take care of you/your child, until which time the emergency contact you have provided has arrived. If necessary we will also call the emergency services immediately.