Privacy Policy for HAPPA (Horses and Ponies Protection Association)
Updated January 2021

HAPPA are committed to protecting the privacy of its stakeholders. This includes supporters, members, suppliers, customers, and clients. This policy explains how we protect and manage any personal data you share with us and that we hold about you.

1. Who are we

HAPPA, (Horses and Ponies Protection Association) provide a Second Chance to equines through Rescue, Rehabilitation and Rehoming. We are a registered charity in England & Wales (number 1085211) and registered with the Fundraising Regulator. We are the Data Controller and HAPPA decides how your personal data is processed and for what purpose.

Shores Hey Farm, Black House Lane, Off Halifax Road Road, Briercliffe, Burnley, Lancs, BB10 3QU

Telephone: 01282 455992 Email: enquiries@happa.org.uk

www.happa.org.uk / www.shoresheyfarm.co.uk

2. What personal information do we collect?

Personal data relates to a living individual and includes information to identify that individual.

We currently collect and process

  • Your name
  • Contact address
  • Email
  • Telephone number
  • IP address
  • Financial information
  • Your interactions with HAPPA. This could include your donation history, your responses to our communications, information you’ve shared with us regards equine loan applications, information given to participate in an activity or event including medical information, legacy giving and activities, fundraising activities you’ve taken part in or shown an interested in, information you have shared with us regarding appointments and Café bookings.

3. How we obtain your personal information and why we have it.

You provide us with your personal data through any of the following:

  • Any HAPPA/Shores Hey Farm application form in paper or online
  • Over the telephone
  • When you visit our websites
  • Through online subscription to our mailing lists
  • With any online purchase
  • When you pledge/make a donation
  • When you report cruelty or neglect
  • Through any correspondence with HAPPA/Shores Hey Farm
  • Any direct debit/gift aid instructions
  • When you enter a competition
  • When you sponsor an equine
  • When you book for an activity
  • When you book an appointment/table in The Café

In some cases HAPPA may collect information about you from third parties, such as references supplied for a Loan Application.

We use your personal information to:

  • Deal with your enquiries and requests
  • Administer orders or facility hire to our clients
  • Administer orders from our suppliers
  • Perform a contract with you, or within the steps to perform a contract with you
  • Fundraise and promote in the interests of the Charity
  • Administer Membership records
  • Provide reservation or booking services
  • Process gift aid or direct debit applications
  • Update individuals of news, events, activities or services running at HAPPA/ Shores Hey Farm
  • Operate the HAPPA/ Shores Hey Farm websites

Under the Data Protection Act UK 2018, the lawful basis we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@happa.org.uk
  • We have a contractual obligation
  • We have a legal obligation

4. Who we share your information with

HAPPA will not share your information with any third parties for the purposes of direct marketing.
We use Data Processors who are third parties to provide elements of services for us. We have contracts/ agreements in place with our Data Processors. This means that they cannot do anything with your personal information unless HAPPA directly request them to do so. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period that HAPPA instruct.
HAPPA will treat your data as strictly confidential and will not share, or sell, your information with any third parties, with the exceptions of; protecting the vital interests of an individual, if we have a duty under a legal obligation to do so or to process data on our behalf, for example card payments.

5. How we store your personal information

Your information is securely stored at HAPPA, Shores Hey Farm, Off Halifax Road, Briercliffe, Burnley, Lancs, BB10 3QU and on our servers based in the UK and USA.

HAPPA hold your data for no longer than is reasonably necessary in order for us to process it under any of the reasons given. This could be up to and including a time period of five years, or longer if dictated by the processes or procedures of why your personal data is kept by us, or shorter if dictated by the processes or procedures of why your personal data is kept by us. We will then dispose of your information via private and confidential shredding.

Information collected from children
Personal information collected from persons under the age of 13 must be given by a parent or guardian.

Promotional Emails
We may send you emails with promotional offers, events, updates, news and more from HAPPA or Shores Hey Farm if you opt-in to receiving such emails. If you would like to stop receiving emails from us please follow the ‘Unsubscribe’ instructions at the end of each email or contact us at enquiries@happa.org.uk

Websites
If a link is followed from any material posted on our social media accounts or websites to that of another provider we cannot be held responsible for the privacy practices of these third parties.

6. Your Data Protection Rights

Under data protection law you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request we have one month to respond to you.

If you wish to make a request please contact HAPPA’s Data Protection Officer at Shores Hey Farm, Off Halifax Road, Briercliffe, Burnley, Lancashire, BB10 3QU/ email enquiries@happa.org.uk/ telephone 01282 455992.

7. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Shores Hey Farm, Off Halifax Road, Briercliffe, Burnley, Lancashire, BB10 3QU/ email enquiries@happa.org.uk/ telephone 01282 455992. Please address your complaint for the attention of the Data Protection Officer.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO Website: https://www.ico.org.uk

Changes to this policy
HAPPA may update this Policy from time to time and it can be accessed through our websites or at Shores Hey Farm.

This page sets out the cookies used on our website and how to opt out of or reject cookies.

HAPPA’s website is committed to protecting your personal information. We have created this cookies policy in order to provide comprehensive information about HAPPA’s use of cookies across its website.

This policy provides the following information for users:

What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile device (referred to here as a “device”) browser from a website’s server and is stored on your device’s hard drive.
Each website or third party service provider used by the website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website or third party service provider to access the cookies it has already sent to you, not the cookies sent to you by other sites or other third party service providers.
A cookie will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What is a browser?
A browser is an application that allows you to surf the internet. The most common browsers are Chrome, Internet Explorer, Firefox and Safari. Most browsers are secure and offer quick and easy ways to delete information like cookies.

What do cookies do?
Cookies record information about your online preferences and allow us to tailor the websites to your interests. Information supplied by cookies can help us to analyse your use of our site and help us to provide you with a better user experience.

First Party Cookies
First party cookies are set by the website you are visiting and they can only be read by that site.

Third Party Cookies
Third party cookies are set by other organisations that we use for different services. For example, HAPPA’s uses external analytics services and these suppliers may set cookies on HAPPA’s behalf in order to report. The website you are visiting may also contain content embedded from, for example, YouTube or Flickr and these sites may set their own cookies.

Session Cookies
Session Cookies are stored only for the duration of your visit to a website and these are deleted from your device when your browsing session ends.

Persistent Cookies
This type of cookie is saved on your device for a fixed period. Persistent cookies are used where we need to know who you are for more than one usage session. For example, if you have asked us to remember preferences like your username.

First party
HAPPA’s website uses 1st party cookies. These cookies are used to help us collect information about how visitors use the website. The cookies store unique identifiers that allow HAPPA to track a visitors progress through the website.

Analysis
We use cookies to analysis our website via Google Analytics. These cookies allow us to see how our the website performs and how visitors interact with the website. The data and information from these cookies allows us to make improvements to give a better service and user experience as well as seeing areas were errors may occur.

We can also see how often users have visited, where they leave our website, where they enter our website and what marketing channel is most effective for our marketing campaigns.

You can choose how cookies are handled by your device via your browser settings. The most popular browsers allow users to a) accept all cookies, b) to notify you when a cookie is issued, or c) to not receive cookies at any time. If you choose not to receive cookies at any time, the website may not function properly and certain services will not be provided, spoiling your experience of the website. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.